Effective Date: 11-12-2024

Thank you for choosing WeeCare for your online learning needs. This Refund and Return Policy outlines the terms and conditions under which refunds and returns are processed for our online courses. By purchasing a course from WeeCare, you agree to the terms set forth in this policy.

1. Refund Eligibility

WeeCare strives to ensure customer satisfaction with our online courses. Refund requests will be considered under the following circumstances:

1.1 Course Access Issues
If you experience technical difficulties that prevent you from accessing the purchased course, and the issue is not resolved within 7 business days of reporting the problem to our support team.

1.2 Duplicate Purchases
If you accidentally purchase the same course more than once, you are eligible for a refund for the duplicate purchase.

1.3 Quality Concerns
If the course content does not meet the description or advertised quality standards, you may request a refund within 7 days of purchase.

2. Non-Refundable Conditions

Refunds will not be issued under the following conditions:

2.1 Completed Courses
If you have completed more than 20% of the course content or received a certificate of completion, you are not eligible for a refund.

2.2 Change of Mind
Refunds will not be issued for changes in personal preferences or inability to complete the course for personal reasons.

2.3 Promotional Discounts and Free Courses
Courses purchased at heavily discounted rates (more than 50%) during promotions or courses offered for free are not eligible for refunds.

3. Refund Process

To request a refund, please follow these steps:

3.1 Submit a Request
Send an email to info@weecare.in with the subject line “Refund Request.” Include your full name, course name, purchase date, and a detailed explanation of your refund request.

3.2 Review Period
Our team will review your refund request and may contact you for additional information or clarification. The review process typically takes 5-7 business days.

3.3 Approval and Processing
If your refund request is approved, the refund will be processed to your original payment method within 10 business days. You will receive a confirmation email once the refund has been processed.

4. Exchanges

4.1 Course Substitutions
If you wish to exchange a purchased course for another course of equal or lesser value, you may request an exchange within 7 days of purchase. Exchanges are subject to course availability and approval.

4.2 Process for Exchanges
To request an exchange, email us at info@weecare.in with your full name, course name, and the name of the desired course for substitution. Exchanges are not available for courses that have been more than 20% completed.

5. Technical Support

If you encounter technical issues while accessing a course, please contact our support team at info@weecare.in . We are committed to resolving technical problems promptly and ensuring uninterrupted access to your learning.

6. Updates to the Policy

We may update this Refund and Return Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund and return procedures.

7. Contact Us

For questions or concerns regarding this Refund and Return Policy, please contact us:

WeeCare
Email: info@weecare.in
Phone: +91-8877-3535-14